1. Booking & Deposit
Once availability has been confirmed a booking and deposit can be paid. Your contract is with Alpine Action and all bookings will require a non-refundable deposit per person. If the booking is made within ten weeks of departure date it must be accompanied by the full holiday cost. The person making the booking shall personally be liable thereon and shall be deemed to do so on his own account and (notwithstanding that the names of any other person or persons appear in any booking documents) not as agents for any other person. No contract shall exist between Alpine Action and the customer until a confirmation of the booking or invoice if less than 10 weeks to departure has been issued by Alpine Action to the customer. The customer shall mean the person in whose name the booking is made and shall include all other persons on whose behalf the booking is made. When initial deposits are paid (or the full holiday price) it will be deemed that the client has agreed to the booking conditions. To book we require a deposit of £200 pp for all dates.
2. Bookings made via website on-line
On-line bookings require a deposit of £200 per person to secure the booking (credit cards carry a 2.5% charge and debit cards are free). If the booking is made within ten weeks of departure date it will advise after the booking operation via return e-mail for the immediate payment of the full balance of the holiday. This must be paid on demand to secure booking as above and as in paragraph 3 below. Please follow the online booking instructions these will prompt the correct procedure with acceptance of our terms and conditions to secure your booking.
3. Airport Tax and Resort Taxes
An airport tax of £30.50 per person will be added to an invoice of those flying. An obligatory resort tax of £9.00 per adult only will be added to your invoice.
The Department of Trade and Industry (DTI) stipulate
to U.K. Tour Operators that they are obliged to inform clients that when paying a non-refundable deposit for a package holiday they will need to have adequate holiday insurance. Such insurance should at the least
provide the following protection: (a) Loss of your deposit and subsequent payments against unexpected cancellation charges before taking your
trip. (Alpine Action cancellation details are in paragraph 11). (b) Provide any medical expenses arising abroad, loss of luggage etc. and for personal liability claims. I/we acknowledge the need to acquire the appropriate insurance at time of booking and deposit payment is made. No liability will be accepted by Alpine Action for any clients traveling without adequate insurance
5. Full Payment
The balance of the monies due from the customer must be paid to Alpine Action Ltd ten weeks before departure or upon receiving the final invoice. If Alpine Action Limited does not receive the balance as indicated they reserve the right to cancel the booking without further reference to the customer and any deposit paid shall be forfeited. The price of your holiday is subject to surcharges on currency where adverse changes to the exchange rates listed below occur (above 10%). Even in such an event we will absorb an amount equal to 2% of the total holiday price only amounts in excess of 2% will be surcharged and we guarantee that surcharges will not exceed 10% of the holiday price.
Payment can be made by bank transfer, debit or credit card. Credit cards carry a 2.5% charge and debit cards are free. All bankers’ transfer fees are to be allowed for by the client and paid by the client. Failure will result in the bank transfer charge being added to enable us to complete the booking. If you find it necessary to change your booking in some way we will charge £50.00 for every alteration to cover the administrative cost. Whereas we appreciate you informing us of changes by telephone we must insist that they be confirmed in writing or email by the person who originally booked the holiday. If you wish to add extra members to your party no charge will be made in such circumstances.
7. Our Bonding
Our ATOL Bonding (Not applicable to independent travel) The Company has complied with the financial bonding requirements of the CIVIL AVIATION AUTHORITY to ensure that you would be repatriated and/or refunded in the unlikely event of the Company's insolvency. Our ATOL number is 3292. For further information, visit the ATOL website at www.atol.org.uk. A charge of £2.50 per person will be added to your invoice for this protection.
Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those
Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Our ABTA bonding
ABTA bonding (applicable to all non-flight holidays) An ABTA member is required to protect money paid by customers to the member for any holiday sold under the ABTA logo. This protection applies to customers who are in the UK at the time of booking or to overseas customers who have booked directly with the member. Members have to comply with UK Government Regulations in this respect. Members submit details of their bonding and guarantee arrangements to the Association on a regular basis. Our ABTA number is Y5435
8. Clients’ responsibility for accommodation
The person making the booking shall indemnify Alpine Action against all actions, loss, damages and costs whatsoever, in consequence of any claim by any person arising out of any act or default on the part of the client or any members of his party from the date of departure to the time of his return to this country of the said person. Alpine Action reserve the right to deal with or settle any such claim as they in their absolute discretion think fit. Claims for damages to Alpine Action properties, transport or other facilities will be deducted from the group leader’s card details provided with our advice or will be vigorously pursued by the company. Any persons not booked into an Alpine Action chalet can only visit guests with prior notification and permission of UK Office, resort management and with chalet staff being present at all times.
9. Change of accommodation or flights
Alpine Action reserves the right to change your accommodation where chalet occupancy levels dictate. Whilst every endeavor will be made to avoid this change due notification will be given to the client and any financial readjustment applied. Alpine Action reserve the right to change your flights should changes or restrictions arise from our flight carriers. These changes will be kept to the minimal time change as possible and will not impact on your overall 6-day skiing holiday. Notification will be given to you as soon as we are aware of any such change
10. Cancellation of holidays by Alpine Action
Alpine Action reserves the right in any circumstances to cancel your holiday. However, in no case will we
cancel your holiday less than ten weeks before the scheduled departure date except for reasons of ‘Force Majeure’ which include war, political unrest,
weather, strikes, acts of God, epidemics, riots, civil strife, industrial disputes, terrorist activity, natural and
technical disasters, closure of ports and airports or unless the client defaults in the payment of the
balance of the holiday price.
11. Cancellation or changes by you to a holiday booking made by a client or agent.
11a. Changes you make to a holiday booking.
Should you wish to make any changes to your confirmed holiday, the group leader or agent must notify us in an email as soon as possible. Whilst we will endeavor to assist, we cannot guarantee we will be able to meet any such requests. A minimum amendment fee of £50 will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. A change of holiday dates will be treated as a cancellation of the original booking and re-booking in which case cancellation charges will apply. Changes may result in the recalculation of the holiday price where, for example, the basis on which the price of the original holiday was calculated has changed. As booking and accommodation is priced according to the number of people staying in the chalet, if a cancellation of a party member results in under occupancy of a room within the original chalet booking, the cost of the holiday for those remaining will increase as they must pay the appropriate empty bed charges. When an amendment involves a recalculation of holiday costs we will send a revised invoice confirming these changes. All deposits are non-refundable.
From the date of the change of booking the amounts charged are:
More than 70 days Deposit only
36 - 70 days 50% of total
21 - 35 days 75% of total
20 days and less 100% of total
11.b Cancellation of a holiday booking
Should you or any member of your party need to cancel your chosen holiday once it has been confirmed, the party leader must immediately advise us in an email. Your notice of cancellation will only be effective when it is received in writing by us at our offices. As we incur costs from the time we confirm your booking, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment charges. All deposits are non-refundable. A minimum amendment fee of £50 will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers
From the date of the cancellation the amounts charged are:
More than 70 days Deposit only
36 - 70 days 50% of total
21 - 35 days 75% of total
20 days and less 100% of total
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges under the terms of your insurance policy. You must make claims directly to your insurance company. Where any cancellation reduces the number of full paying party members below the number on which the price and any concessions agreed for your booking were based, we will recalculate these items and re invoice you accordingly. If any member of your party is prevented from traveling, the person(s) concerned may transfer their place/s to someone else. When a transfer can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an administration fee of £50 must be paid before the transfer can be effected.
12. Clients’ dissatisfaction with holiday
In the unlikely event that service, accommodation, food or any other aspect of your holiday is not up to the advertised standard or your expectations. The complaint must be made immediately via your rep in resort to the Resort Manager. He has the authority and facilities to resolve any issue In-resort. If you fail to follow this procedure we will have been deprived of the opportunity for us to investigate and rectify your issue whilst you are on holiday. This may affect your rights under your package holiday contract and will weaken your case and any claim you may request. Complaints cannot be accepted for weather conditions, closures of ski lifts, adverse traffic conditions on transfer days or any airport delays as these at the hands of our carriers. In accordance with the travel industry’s recognised ABTA Code of Conduct, upon receipt of your correspondence we will acknowledge it within 14 days, investigate the points raised as appropriate and reply within 28 days or, if this is not possible, send you an interim letter advising of our progress. Subsequent correspondence must be followed up in writing within 6 weeks of your receiving a full reply from us. If we are still unable to reach an amicable solution we, as a member of ABTA, can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we cannot resolve your complaint, go to www.abta.com to use ABTA’s simple on-line procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.
13. Weather conditions and travel delays
Alpine Action Limited will endeavor, at all times, to maintain their carrier’s schedule, but there may be delays due to circumstances beyond the control of the carriers or Alpine Action Limited. Examples of such delay can be occasioned by air traffic congestion, weather conditions, strikes or road traffic conditions. Alpine Action Limited shall not be liable for any loss or damage or compensation arising from delays howsoever caused
14. Lost, forgotten or stolen property
Please remember to take all your personal belongs home with you. In the event that guests lose or leave items in the chalet or on the coach or plane, when returning home, there will be no responsibility accepted by Alpine Action in the event that the property is not recovered or returned. Lost property is returned to the UK at the end of the season, without exception. You must email the UK office about returns. There will be a minimal charge of £10 + postage. Alpine Action cannot accept any responsibility for theft from the chalet or at any other time during your holiday. Unclaimed items will be disposed of by June.
15. Limitation of liability
Alpine Action will not in any circumstances accept liability for disruption of travel arrangements or damage to holiday expectations caused by ‘Force Majeure’ as defined in clause number 13. When you travel with the carrier, the conditions of carriage of that carrier apply, some of which may limit or exclude liability. The website is not responsible for the airline
operator, they are not on behalf of, and do not commit any airline whose services are used in the course of the tour. Please note that in accordance with Air Navigation orders, a child must be under 2 years of age on the date of their return flight in order to travel free of charge.
16. Flight carriage of skis and boards
Ski or board carriage on our flights:
Gatwick is £54 per bag return.
Manchester & Birmingham is £50 per bag return.
Any EasyJet flights is £74 per bag return.
If any alternative flights have been purchased by us on your behalf then revised charges each way may be applicable. Please advise of carriage when making your booking. There can be limited places available. Once ski carriage has been booked and paid for it is non-refundable.
16a. Our coach airport transfers
Our website gives approximate times for transfers, however please bear in mind that these are approximate as they cannot take into account prevailing weather and traffic conditions. On peak dates such as New Year or February half term when other nationalities are also on holiday, the roads can be busy. We reserve the right to adjust the time of departure dependent on current and predicted conditions as well as local authority advice. This may mean a stop en route to the airport after the predicted areas of congestion. It is also important to remember that in some cases we stop transfer coaches for a break or to change driver this is more likely if flights or road journeys have been delayed. In order to keep prices low we may have to combine flights on a single resort transfer bus. This could lead to waiting times at airport for flight delays or luggage retrieval. Whilst we aim to keep waiting times as short as possible and minimise journey times, this may mean your waiting time is longer. We will endeavour to keep this to a minimum and snacks and refreshments are available. Please also note that you will be informed of your waiting time, by an Alpine Action Representative. The toilets on the coaches: Please bear in mind that the cold weather may affect the WC on your coach despite our or our drivers best efforts, these may remain unavailable for your journey.
Children on coaches: coach companies are unable to provide child seats or booster seats. Should you wish your child to travel with one of these we advise you to bring your own although please bear in mind there is no guarantee it will fit on the coach as most have lap belts. Infants under 2 years old are not allocated a seat on our coaches.
Private Transfers: Private transfers are also available should you and your group would prefer to travel to resort with a little more style and comfort. Prices start from just £80 pp one way (based on at least 8 sharing).
17. Passports, visas and medical cover
All travellers to France including children and babies who are citizens of Great Britain or Northern Ireland will require valid visitor or full 10 year passport and your E111 Medical card. Visas are not required except for non GB or NI travellers whereupon application to the French Embassy is the client’s responsibility where applicable
18. Discounted holidays
All other discounts do not apply when a full price holiday is sold at a discounted price. Discounts to holidays are made due to varying commercial reasons and are at the absolute discretion of Alpine Action. Discounts are not retrospective and cannot apply to holidays already booked. We reserve the right to sell holidays at a discount price and you may therefore share accommodation with guests who have paid a lower price than yourself. You will not be entitled to any refund or difference in cost in any circumstances in the event that a holiday you purchase is subsequently discounted within the same season or at short notice. Late bookers paying discounted prices are likely to occupy the least attractive rooms and will have limited choice of travel options.
19. Ski Club of Great Britain discount 5%
This is applicable to all members of the SCGB booking direct with Alpine Action. Proof of membership at time of original booking is required to qualify. Later membership will not qualify retrospectively. Discounts can only be applied at the time of booking. No other group or holiday discounts will apply. The 5% discount only applies to full price for adults or children who qualify as members as above.
20. Smoking policy
Alpine Action has a strict no-smoking policy In ALL of their premises and vehicles. The strict no-smoking policy also includes the use of E-Cigarettes. A guest who breaches this policy will be liable to pay a fine of €100 to pay for additional deep-cleaning required, and will be held liable for any other consequential damages sought against Alpine Action by its other guests and/or the property owners. Specific smoking areas outside of the premises will be advised to clients by our resort staff.
No matter how much care is taken, chalets are not child proof. We will not be held responsible for
any accidents occurring within the chalets, it is the parent’s responsibility to ensure their children are supervised at all times.
22. Chalet Catering & Dietary Requirements
Evening meals are provided for 6 nights on a 7 night holiday and 12 nights on a 14 night holiday. Breakfast is between 8 and 9am and typically comprises: cooked eggs with around two other cooked accompaniments, such as bacon, tomatoes, or beans, fruit juice, cereals, yoghurts porridge, bread and jam. There is of course unlimited tea and coffee. On our staffs one day off a week, a continental breakfast of cereals, croissants & pain au chocolate will be provided. The milk supplied is fresh cow’s milk. For afternoon tea our staff provide a cake (except on their day off) and guests should help themselves to tea and coffee. Adult dinner is served after canapes which are served at 7.15pm in each chalet. This is a four-course meal based on supper party menus. It includes complimentary wine and coffee. We do not permit non guests of our chalets to dine in our properties, except under exceptional circumstances and only if agreed in writing at time of booking. Please note that dinner in our chalets is an adult and teenagers occasion. Children aged 12 years and under on the holiday start date will eat earlier at High Tea around 5:30-6.30pm, this is with a children menu provided. Some parents may prefer their children to eat the evening chalet meal, this can be book and will be charged at £39 per child per week. This must be booked in advance, failure to do so will result in a late notice fee payable of 65€ per child.
Guests are not permitted to use chalet kitchens at any time, or to prepare daily lunches and/or an evening meal on the staff night off. This includes using any of the electrical appliances such as microwaves, cookers and dishwashers, although this list is not exhaustive.
Special Diets & Food Allergies
Vegetarian & pescatarian meals will be provided on our normal chalet menu, although you will need to have pre-booked this. For any guests in our chalets who advise on arrival that they require a vegetarian, vegan or pescatarian diet, a 65€ charge will be payable in resort per week.
Other special diets (e.g. gluten-free, dairy-free, wheat-free, low fat/cholesterol, specific food allergies etc.) can often be provided, but must be discussed with our reservations team before booking, and will incur a supplement of £39 per person, per week, to contribute towards additional costs of ingredients and separate deliveries. Dietary requests and/or food allergies must be confirmed prior to arrival in resort, failure to do so will result in a short notice fee of 65€ pp. We also cannot guarantee that items required will be available at short notice either.
In choosing to travel with Alpine Action, you accept the following facts: - that chalet hosts involved in catering, including for children’s meals, are generally not qualified catering professionals and that no food allergy system can ever be at a 100% guarantee against any contact with a specified foods. Items such as eggs, dairy products and nuts are constantly present in kitchens and dining areas, so cross-contamination cannot be ruled out, our staff cannot police what snacks third parties, including other guests children, may bring into contact with the allergic person. Our staff may not be aware of precise food contents (where they do not speak the language in which the ingredients are labelled, for example. You will appreciate all our staff adhere to all the Health & Safety measures required in chalet kitchens but the chalet cannot be regarded as a complete sterile area. We therefore cannot and do not guarantee the avoidance of specified ingredients, and cannot accept liability in the event of any dissatisfaction with special dietary arrangements, including the occurrence of an allergic reaction.
23. Chalet facilities
Hot-tubs, sauna’s, Freeview TV, WIFI connections and all audio systems all have breakdown contracts. In the event of their failure all efforts will be made to ensure continuous provision of these services. However no down-time of any of the above will constitute any refunds if circumstances are outside our contract means or ability.
23.a Hot-tub Safety
All our staff have been trained in the maintenance of our hot-tubs; regular checks are made for your safety. All clients MUST shower before using the hot tub. Children under 10 are not permitted to use the hot tub. Children over 10 should be supervised at all times in the hot tub. No glass may be taken into the vicinity of the hot tub. To avoid danger of drowning or injury do not use the hot tub when intoxicated. Persons with infectious diseases may not use the hot tub, and pregnant women should consult a doctor before use. A maximum of 20 minutes immersion in the hot tub is advised as any longer may cause health problems. The hot tub is open daily 4.30pm-7.30pm, except Saturdays for maintenance. The chalet staff reserve the right to close the hot tub should there be any misuse of the facility, or should the need to service it arise. Guests use the hot tub at their own risk.
23b. Free Wifi
All our chalets offer free WIFI. This is ADSL broadband but not fibre optic. The internet is the best on offer in this area of France at the moment. It can be slow when every device in the chalet is connected.
24. Booking through travel agents
Alpine Action use a number of reputable registered specialists ski-agents who will act on the client’s behalf to book a holiday with Alpine Action. If you book through a Travel Agent they will act to pass information from you to us and vice versa. They will also receive payment from you for their holiday. All monies you pay to the Travel Agent are held by them on our behalf at all times. Any advice given to you from your Travel Agent which is not based on advice given to them by Alpine Action is their responsibility and in these circumstances we do not accept liability if incorrect advice is given to you by your Travel Agent. Although Alpine Action monitor the agents information and representation of our holidays any subsequent misrepresentation of the holiday from the said agent is the responsibility of the agent and should be taken up with that agent by the client. Alpine Action will liaise with the agent to resolve any difficulties should in the unlikely event they may occur.
25. Passport and Visa Information
If you’re applying for a passport for the first time, you’ll need to attend an interview as part of the new application process. And it’s no longer possible to apply for your passport using the 1 week Fast Track service. For help and advice, see http://www.ips.gov.uk
Visa requirements can change at any time, so it’s important to double check the details for your destination. Make sure you do this within six weeks of your departure date with the relevant Consulate or Embassy. You can also get help at https://www.gov.uk/foreign-travel-advice/france/entry-requirements
Travel Aware Staying Safe and Healthy Abroad
The Foreign & Commonwealth Office and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information check www.gov.uk/travelaware and follow @FCOtravel and Facebook.com/FCOtravel. Keep informed of current travel health news by visiting www.travelhealthpro.org.uk. The advice can change so check regularly for updates.
26. Terms of contract
This contract is made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of the English Courts at all times.
27. Holiday Prices
The holiday prices and availability set on the website is a live system. These prices are subject to change at Alpine Action’s discretion. Please view and note all current details and prices as they appear on our continually updated website.
28. Website Validity
All descriptions in any way on our website, or made orally or in writing are given in good faith based on information believed to be correct at the time. After posting of these conditions on this website, changes can take place, which are beyond our control. Photographs of rooms represent the type of accommodation available but not all rooms will be the same size or style. Floor plans and chalet layout descriptions are intended as a guideline only. We reserve the right to increase or decrease the price of unsold holidays at any time and to correct omissions of errors. For these holidays supplements and discounts may not be as stated on the website or any of our literature.
Any advice given by a Travel Agent which is not based on advice given by us is the responsibility of the Travel Agent. We do not accept liability if incorrect advice is given in these circumstances.
29. Pre-bookable Ski Passes
We are able to provide the lowest possible price on your lift pass if purchased through Alpine Action. Reserve them via our system when you book your holiday they will be delivered to you during the coach transfer or at your chalet. You pay for the ski pass on arrival in resort, € cash, credit or debit card are all accepted. Once you make a reservation for your ski passes in your booking we will send you an email confirmation. As soon as your confirmation is received, you should check the details carefully. You can make changes to the ski pass reservation up to 3 days before your departure.
30. Data Protection policy
Alpine Action staff, guests or professional photographers will occasionally take photographs, which may include adult or child guests from your family, for use on our websites or other marketing material. Unless you have advised us in writing that you do not wish yours or your child’s image to be used in this way then no liability for the use of such photographs will be accepted by Alpine Action. (Note that for your security, names or other details are never attached to such photographs.)
Guest comments taken from questionnaires or other correspondence are occasionally used on our websites, with the name of the family concerned, to give an honest guests view of our holidays. Unless you have advised us in writing that you do not wish your comments to be used in this way then no liability for the use of such comments will be accepted by Alpine Action
In order to process your booking and to ensure your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your holiday arrangements, such as airlines, chalets, transport companies etc. This information may also be used for future communications from Alpine Action, (including for example the use of names and contact details for mailings and e-newsletters. We do not pass your email addresses to any third parties; it is purely for Alpine Action purposes. Your Air Passenger Information may also be provided to security and checking companies and public authorities such as customs/immigration if required by them or as required by law. If you do not agree to any or all such
uses, you must advise us accordingly in writing. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons as advised above.