Alpine Action Limited, BlueSky Business Centre, Shoreham Airport, BN43 5FF, tel: 01273 977677, email: firstname.lastname@example.org
From time to time, due to changes in the law, we may need to update our Booking Conditions. The latest version can always be found on our websites. If we make a significant change to the Booking Conditions after you’ve booked your holiday with us, we’ll let you know, by resending your booking confirmation with the updated T & C’s.
The following Terms are supplementary to and do not replace (unless where stated) the Alpine Action Booking Conditions. Where you make a booking with us, these Terms and the main Booking Conditions form the basis of your contract with Alpine Action Ltd.
These Terms represent your sole rights in relation to cancellations due to the Coronavirus disease pandemic (COVID-19). Where you exercise a right under these Terms, you are not entitled to any compensation. Where there is a conflict between the Terms contained within and our Booking Conditions, these Terms will prevail and the following clauses within our Booking Conditions.
Adequate travel insurance is a condition of your contract with us. Your insurance policy must include provisions relating the following situations:
Where you have been diagnosed with COVID-19 before departure and are no longer able to travel;
Where you have been in contact with someone that has been diagnosed with COVID-19 and you need to self-isolate, preventing you from travelling;
Where you have been contacted by NHS Test and Trace and you are required to self-isolate, preventing you from travelling;
You are required to quarantine after returning from another destination, preventing you from travelling with us;
You have been diagnosed with Covid-19 during your holiday or have otherwise been in contact with someone who has been diagnosed and you are now required to self-isolate. Your insurance policy should cover you for repatriation where necessary, emergency medical expenses abroad and additional costs of accommodation and/or transport if you need to self-isolate whilst abroad.
3.COVID-19 Refund Policy
This policy will apply to all bookings , you will receive these booking terms and conditions with your holiday confirmation and your booking is subject to these Terms, and your confirmation invoice will contain these Terms. For all bookings already made with us, we will notify you of the new booking terms and conditions with up updates holiday confirmation and these will be sent to the group leader via email.
This Refund Policy will only apply pre-departure. You are not entitled to the benefits of this Refund Policy where you curtail your holiday after departure.
4. Deposit & Balance Payments
To secure your holiday we require a deposit of either, 25% of the chalet price or £250 per person, whichever is greater. The full balance is due 10 weeks before departure. You will be sent reminders, failure to pay your balance on time, may result in the cancellation of you holiday and you will forfeit your deposit.
5.Cancellation due to Covid by you
Should you wish to cancel your booking for any COVID-19 related reason (the details of which are provided below) before you have paid the remainder of the balance, the full deposit you have paid shall become a voucher to use for a future booking with us.
Should you wish to cancel your booking or are otherwise prevented from travelling due any COVID-19 related reason after you have paid the full balance, we will refund you the balance in full but the deposit will remain a voucher to use for a future booking with us.
If payment in full has not been received by us by the due date, we reserve the right to treat your booking as cancelled by you and we will retain the deposit paid and in this case, the deposit will not become a voucher to use for a future booking.
A COVID-19 related reason will be determined by us at our absolute discretion, but can include any of the following, if these scenarios affect the travel arrangements you have booked with us prior to departure:
• If the FCO (Foreign & Commonwealth Office or country specific equivalent) advise against travel (including non-essential travel) to France;
• If you are required to quarantine upon arrival in France due to the laws and regulations of the French Government;
• If you are required to quarantine upon return to the country you are travelling from;
• If the chalet you have booked with us has been forced to close due the laws and regulations of the French Government in that country, as well as any other local or public authority;
• If France has closed its borders or is otherwise denying entry to visitors.
How to cancel: You may only cancel due to a COVID-19 related reason within 7 days prior to your arrival date and you must notify us of your cancellation and the reason via email: email@example.com. Any cancellation will only be effective when we receive it in writing via email.
Please note: Should one or member of a party cancel as a COVID-19 related reason has prevented them travelling but the other members are not prevented from travelling, it may increase the price for the accommodation of those still travelling and you will be liable to this increase.
6.Deposit Voucher Terms
All vouchers issued are for all future ski holidays and will not be date or chalet specific. The following terms will apply to your deposit voucher:
It is valid until the end of the following winter season (April 2022).
It cannot be resold, transferred for value or exchanged or cash.
The person who is named on the voucher must redeem it, this will be the group leaders name first named person on the booking.
Where the voucher is used to make a new booking that is then subsequently cancelled for whatever reason, any refund due to you will firstly be refunded back via credit onto the voucher up to the value of the initial voucher.
We will not be responsible for any voucher that is lost, stolen, destroyed or used without your permission.
7.Your holiday booking
The booking will exist as soon as the Booking Confirmation Invoice is sent to you via email. This booking is made on the terms of these booking conditions. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. The Booking Confirmation invoice will be not be sent or valid until all (non-refundable) deposits have been paid. You should note that the booking will not exist until the Booking Confirmation Invoice is issued and in particular no booking will exist following a telephone call alone.
The holiday booking is for the provision of the facilities and services itemised on the Booking Confirmation Invoice.
It is your responsibility to check that the details set out on the Booking Confirmation Invoice are correct and to notify Alpine Action as soon as is possible in the event that any details are incorrect. All discounts may not apply when a full price holiday is sold at a discounted price. Discounted holidays are made for varying commercial reasons and are at the absolute discretion of Alpine Action. Discounts are not retrospective and cannot apply to holidays already booked. We reserve the right to sell holidays at a discount and you may therefore share accommodation with guests who have paid a lower price. You will not be entitled to any refund or difference in cost in any circumstances in the event that a holiday you purchase is subsequently discounted within the same season or at short notice.
8.Pre-bookable Ski Passes
We are able to provide the lowest possible price on your lift pass if purchased through Alpine Action. You can reserve them via our system when you book your holiday, they will be delivered to you during the coach transfer or at your chalet. You pay for the ski pass on arrival in resort, € cash, credit or debit card are all accepted. Once you make a reservation for your ski passes in your booking we will send you an email confirmation. As soon as your confirmation is received, you should check the details carefully. You can make changes to the ski pass reservation up to 3 days before your departure.
The Department of Trade and Industry (DTI) stipulate to U.K. Tour Operators that they are obliged to inform clients that when paying a non-refundable deposit for a package holiday they will need to have adequate holiday insurance. It is a condition of your holiday contract that you have adequate insurance cover, and it is your responsibility to ensure that you and all the persons named on the booking have adequate and specialist insurance to cover all the holiday. Such insurance should at the least provide the following protection: (a) Loss of your deposit and subsequent payments against unexpected cancellation charges before taking your trip. (Alpine Action's cancellation details are in paragraph 42. (b) Provide any medical expenses arising abroad, loss of luggage etc. and for personal liability claims. We acknowledge the need to acquire the appropriate insurance at time of booking and when the deposit payment is made. No liability will be accepted by Alpine Action for any clients travelling without adequate insurance.
10.Paying for Your Holiday
When you make your booking you must pay a deposit which is non-refundable. The balance of the price of your holiday must be paid at least 10 weeks before your departure date. If the deposit and/or balance is not paid within the time specified, we reserve the right to cancel your holiday and you will forfeit your deposit.
11.Taxes on your holiday
An obligatory resort tax of £21 per adult only will be added to your invoice.
A £2.50 ATOL Protection charge per person will be added to of those flying.
12.Booking through travel agents
Alpine Action use a number of reputable registered specialists ski-agents who will act on the client’s behalf to book a holiday with Alpine Action. If you book through a Travel Agent they will provide us with your full name, address, email address and telephone number and act to pass information from you to us and vice versa. They will also receive payment from you for their holiday. Any advice given to you from your Travel Agent which is not based on advice given to them by Alpine Action is their responsibility and in these circumstances we do not accept liability if incorrect advice is given to you by your Travel Agent. Although Alpine Action monitor the agents information and representation of our holidays any subsequent misrepresentation of the holiday from the said agent is the responsibility of the agent and should be taken up with that agent directly by the client.
Flights are not included as part of the holiday, however we are able to book flights and transfer for you, please contact the office for further details.
Driving out to resort often has the benefit of an extra day or two skiing as well as increased flexibility over luggage and travel times. The resort is approximately 600 miles drive from Calais, or an 8 to 9-hour drive with rest stops on the motorway on the French side. We will store luggage and arrange a changing area for the early arrivals on a Sunday, you will then be asked to vacate the chalet and return after 16:00 hours when your rooms will be ready. The following Sunday, we will again store your luggage and arrange a changing area only when you return from skiing and your prior departure. You will not be able to use the chalet communal areas during this time as they will then be occupied by that week’s clients.
18.Arrival & departure
All guests are advised to vacate by 09:30 on the day of departure and that rooms will not be ready until 16:00 on the day of arrival. These will be strict this season due to deep clean between clients required.
19.Parking at the Chalets
Although there may be parking at or close by the chalet. We cannot guarantee, that you will be able to park your car there. Snowfalls can restrict access and we cannot always clear it. Please talk to our Resort Team on arrival about where to park close by. Please note some parking will need to be paid for Alpine Action do not accept any claims for parking fines you may incur.
The chalet has a deep clean on a transfer day when all the beds are freshly made for you. We provide a hand and bath towel, with a mid-week change. The living and communal areas are cleaned daily. We recommend that you bring slippers or some type of indoor shoes for our chalets, we operate a “no shoes” policy in the interests of keeping our chalets cleaner and more comfortable.
Hot-tubs, saunas, Freeview TV, WIFI connections and all audio systems are all free services and all have breakdown contracts. In the event of their failure all efforts will be made to ensure continuous provision of these services. However no down-time of any of the above will constitute any refunds if circumstances are outside our contract means or ability.
Where we have hot-tubs, our staff have been trained in their maintenance and regular checks will be made for your safety. All clients MUST shower before using the hot tub. Children under 10 are not permitted to use the hot tub. Children over 10 should be supervised at all times in the hot tub. No glass may be taken into the vicinity of the hot tub. To avoid danger of drowning or injury do not use the hot tub when intoxicated. Persons with infectious diseases may not use the hot tub, and pregnant women should consult a doctor before use. A maximum of 20 minutes immersion in the hot tub is advised as any longer may cause health problems. The hot tub is refilled on a Sundays and therefore not available during this time. Our chalet manager reserves the right to close the hot tub should there be any misuse of the facility, or should the need to service arise. All guests use the hot tub at their own risk. It may be that all hot-tubs are closed this season due to the Covid Crisis.
Please bring suitable swimwear for using the sauna. You must read the instructions next to the sauna before use. Children and pregnant woman are forbidden to use the sauna.
All our chalets offer free WIFI. This is ADSL broadband but not fibre optic. The internet is the best on offer in this area of France. It can be slow when every device in the chalet is connected.
Please be advised that the hot-water in the chalets, may differ from what you are used to at home. It is recommend to test your desired temperature. We advise parents to supervise young children. Please be considerate to others within the chalet when running big baths, the water needs to go around everyone. We ask that guests stagger their bath or shower times and consider other guests in the chalet.
To avoid blocking the toilets please use the bins provided for sanitary or other items. It can be difficult to unblock toilet systems in Alpine Chalets during the winter so your help would be greatly appreciated.
No matter how much care is taken ski chalets are not child proof. We will not be held responsible for any accidents occurring within the chalets, it is the parent’s responsibility to ensure their children are supervised at all times.
28.Cots and High Chairs
Cots with a mattress with some bedding, as well as high chairs will be supplied when you have booked your infant. The inclusion of a cot may restrict room space and some rooms may not be large enough to contain a cot.
Alpine Action has a strict no-smoking policy In ALL of their premises and vehicles. The strict no-smoking policy also includes the use of E-Cigarettes. A guest who breaches this policy will be liable to pay a fine of €100 to pay for additional deep-cleaning required, and will be held liable for any other consequential damages sought against Alpine Action by its other guests and/or the property owners. Specific smoking areas outside of the premises will be advised to clients by our resort staff.
Please leave valuables at home. When returning or leaving the chalet each day, please ensure that windows, balcony doors and all external doors are securely shut/locked behind you. Chalet break-ins are rare however please help us to help you avoid this during your stay. Alpine Action accepts no responsibility for items lost or stolen from the chalet, therefore valuables should not be left in the chalet during the day. None of our bedroom doors in any of our chalets are able to be locked or have individual keys, this is common in Chalets, please be aware this is included on mixed bookings.
Distances shown and quoted on the website, are as a guide only and in practice may vary. This is according to the fitness and speed at which people walk. This can all vary again with snow, ice and footwear. Please ask your chalet hosts or manager for any shortcuts to the town or slopes.
32.Damage Deposit on arrival
On arrival at one of our chalets you will be required to pay a damage deposit of 1500€. We will require a credit card for this, an authorisation for this amount will be make on your card, you will not be debited, however you will require the funds on your card to be available for the hold.
As long as no damage occurs during your stay, we’ll initiate a release of the deposit placed on your card within 1-2 days after your checkout. Your bank may take longer to process the release of funds. If there is damage to the property, you will be debited by the amount and an invoice will be produced and emailed to you.
33. Client responsibility for accommodation/damage
You agree on your own behalf and on behalf of all persons named in your booking that:
Every such person will at all times and for all purposes relevant to your holiday arrangements act with reasonable care and refrain from all forms of anti-social behaviour. You will indemnify and keep indemnified Alpine Action against all claims, liabilities, loss, damage, expense, interest and costs whether direct or indirect that Alpine Action may suffer or incur as a result of entering into a holiday contract with you or as a result of you occupying the holiday accommodation, including (but not limited to) any damage to the accommodation, its fixtures & fittings & contents. You are responsible for the behaviour of all children under the age of 18 named on your booking form. In the event that we, or any of our suppliers believes that a child in your party is acting in a manner which could upset, annoy, disturb or put at risk any other passenger, customer, supplier or member of staff, we may, in our complete discretion terminate your holiday. In the event of us having reasonable cause to believe that there has been any anti-social behaviour on the part of any person named on the confirmation invoice we have the unfettered right to terminate all further performance of this contract, including your right to remain in any accommodation and to return flights and we shall have no liability whatsoever to pay compensation or make any refunds or make alternative accommodation or transport arrangements. Alpine Action and the owners and managers of the accommodation in which you stay have the right to enter any holiday accommodation at such times and for such purposes (including but not limited to inspection, cleaning & repairs) as may be reasonable in the circumstances.
You agree that any accommodation provided to this contract is only for the use and enjoyment of the persons named on the confirmation invoice. You are not at liberty to invite any other person to join your party in the accommodation.
Please remember to take all your personal belongs home with you. All your belongings remain your responsibility at all times and Alpine Action cannot be held responsible for any items being mislaid, loaded onto wrong coaches or left behind etc. It is normally your responsibility to manage your baggage at all times including if it’s on and off the transfer vehicles and to and from accommodation. No liability is accepted for misplacement of items, leaving items/luggage behind or mistaking someone else’s luggage for your own or another guest/person taking your luggage off any transfer, believing it to be their own or otherwise. Alpine Action accepts no responsibility for luggage lost or damaged by the airline or airport baggage handlers or coach drivers, and if this occurs, you should notify the service provider immediately of any problem that has arisen.
Left property is returned to the UK at the end of the season, without exception and if not reclaimed will be disposed by June. You must contact the UK office via email to recover any items. There will be a minimal charge of £15 + postage & packaging. We cannot be held responsible for lost property whilst in transit to the UK or onwards however this is arranged. We reserve the right to increase the administration charge for the return of lost property for bulky items with special dispatch costs. In the event the property cannot be returned the the UK, Alpine Action will not be held responsible.
35.If You Cancel Your Holiday
Written notification by email to firstname.lastname@example.org from the person who made the booking or your travel agent must be received at our offices. As we incur costs from the time we confirm your booking, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment charges. All deposits are non-refundable.
From the date of the cancellation the amounts charged are:
More than 70 days Deposit only
36 - 69 days 50% of total
21 - 35 days 75% of total
20 days and less 100% of total
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges under the terms of your own insurance policy. You must make claims directly to your insurance company.
36.If You Change Your Booking
If, after our Booking Confirmation Invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing (email email@example.com) from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £60, in addition to any further costs we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain holidays may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing (email firstname.lastname@example.org) as soon as possible and no later than 7 days before departure. Both you and the new traveller are responsible for paying all costs we incur in making the booking transfer.
37.If we cancel your booking
We reserve the right to cancel your booking. We will not cancel less than 10 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance. Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. If your holiday is cancelled you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one.
Alpine Action will not be liable for problems or delays caused by strikes, riots, political unrest, hostilities, war terrorist activity, industrial disputes, pandemics, fire, flood, tornadoes, hurricanes, transportation problems, airport closures, weather conditions or any other even beyond our immediate control. We suggest that you take out adequate travel insurance to cover such eventualities. We cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by "force majeure". In these bookings conditions, "force majeure" means any event, which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
39.Protecting your money
We provide full financial protection for our package holidays.
For flight-based holidays this is through our Air Travel Organiser’s Licence number 3292 issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email email@example.com. When you buy an ATOL protected flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
When you buy a package holiday that doesn’t include a flight, protection is provided by way of a bond held by ABTA – The Travel Association 30 Park Street London SE1 9EQ www.abta.co.uk/an insurance policy with Travel & General Insurance Services Limited, 117 Houndaditch, London, EC3A 7BT.
ABTA. We are a Member of ABTA, membership number Y5435. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.
If you have a complaint about any of the services included in your holiday, you must inform your Chalet Manager without undue delay who will endeavour to put things right. If it is not resolved locally, you can follow this up as soon as possible after your return home, ideally within 7 days by emailing our Customer Services Department at firstname.lastname@example.org giving your booking reference and all other relevant information. Please keep your email concise and to the point. If you fail to follow the requirement to report your complaint in resort we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking.
41.Additional assistance in resort
If you’re in difficulty whilst on holiday and ask us to help, we can provide appropriate assistance by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails.
There may be costs involved which you will incur.
42.Passport, Visa and Immigration Requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
43.Travel Aware & Staying Safe and Healthy Abroad
The Foreign & Commonwealth Office and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information check www.gov.uk/travelaware and follow @FCOtravel and Facebook.com/FCOtravel. Keep informed of current travel health news by visiting www.travelhealthpro.org.uk. The advice can change so check regularly for updates.
All monies you pay to the travel agent are held by him on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.
All descriptions in any way on our website, or made orally or in writing are given in good faith based on information believed to be correct at the time. After posting of these conditions on this website, changes can take place, which are beyond our control. Photographs of rooms represent the type of accommodation available but not all rooms will be the same size or style. Floor plans and chalet layout descriptions are intended as a guideline only. We reserve the right to increase or decrease the price of unsold holidays at any time and to correct omissions or errors. For these holidays supplements and discounts may not be as stated on the website or any of our literature. Any advice given by a Travel Agent which is not based on advice given by us is the responsibility of the Travel Agent. We do not accept liability if incorrect advice is given in these circumstances.
46.Data Protection policy
Alpine Action staff, guests or professional photographers will occasionally take photographs, which may include adult or child guests from your family, for use on our websites or other marketing material. Unless you have advised us in writing that you do not wish yours or your child’s image to be used in this way then no liability for the use of such photographs will be accepted by Alpine Action. (Note that for your security, names or other details are never attached to such photographs.) Guest comments taken from questionnaires or other correspondence are occasionally used on our websites, with the name of the family concerned, to give an honest guests view of our holidays. Unless you have advised us in writing that you do not wish your comments to be used in this way then no liability for the use of such comments will be accepted by Alpine Action
In order to process your booking and to ensure your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your holiday arrangements, such as airlines, chalets, transport companies etc. This information may also be used for future communications from Alpine Action, (including for example the use of names and contact details for mailings and e-newsletters. We do not pass your email addresses to any third parties; it is purely for Alpine Action purposes. Your Air Passenger Information may also be provided to security and checking companies and public authorities such as customs/immigration if required by them or as required by law. If you do not agree to any or all such uses, you must advise us accordingly in writing. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons as advised above.
47.Law and jurisdiction
This booking is governed by English Law, and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.