Alpine Action Limited, BlueSky Business Centre, Shoreham Airport, BN43 5FF, tel: 01273 977677, email: firstname.lastname@example.org
From time to time, due to changes in the law, we may need to update our Booking Conditions. The latest version can always be found on our websites. If we make a significant change to the Booking Conditions after you’ve booked your holiday with us, we’ll let you know, by resending your booking confirmation with the updated T & C’s.
Where you make a booking with us, the booking terms and conditions form the basis of your contract with Alpine Action Ltd.
These Terms represent your sole rights in relation to cancellations due to the Coronavirus pandemic (COVID-19). Where you exercise a right under these Terms, you are not entitled to any compensation.
2. Deposit and Balance Payments
To secure your holiday we require a deposit of either, 25% of the chalet price or £250 per person, whichever is greater. The full balance is due 10 weeks before departure. You will be sent reminders, failure to pay your balance on time may result in the cancellation of your holiday and you will forfeit your deposit.
3. Our Covid Policy
3.a Up until the day that you travel to resort we will offer a full balance refund of any money paid in the following circumstances:
If you are a minor or fully vaccinated adult and we are required to cancel your booking due to travel restrictions within France, or;
If we are required to cancel your booking due to closure by the French authorities of your chosen resort, or;
In the event of the closure of the ski lifts by the authorities in your chosen resort, or;
If France imposes a compulsory quarantine on minors or fully vaccinated adults from the UK, or;
If you are a minor or fully vaccinated adult and any of the UK national governments impose a national lockdown and/or regional travel ban preventing you from travelling.
3.b We will not refund and/or be liable for any losses howsoever arising under the following circumstances, and therefore require that you take out adequate insurance to cover:
Deposits of your holiday will be retained as a deposit voucher, please see 5.
The booking will only be considered cancelled due to the COVID-19 related circumstances as listed above in 3a, if you have not been able to travel on your departure date. Please note: Should one or more members of a party cancel due to a COVID-19 related reasons in 3b but the other members are not prevented from travelling, the only reduction in the price of the holiday will be the cost of local resort tax for the person/s unable to travel. The Chalet price will remain unchanged.
4. If you wish to change the date of your booking and/or chalet
Should you wish to amend your chalet booking to another date and/or chalet in the same season, there will be an administration charge of £250. We are not able to change chalet bookings to other seasons.
5. Deposit Voucher Terms
All vouchers issued will be for future ski holidays and will not be date or chalet specific. The following terms will apply to your deposit voucher:
6. Your holiday booking
The booking will only exist once the Booking Confirmation Invoice is sent to you via email. This booking is made on the terms of these booking conditions. When you make a booking you guarantee that you have the authority to accept on behalf of your whole party the terms of these booking conditions. The Booking Confirmation invoice will be not be sent or valid until all (non-refundable) deposits have been paid. Please note no booking will exist following a telephone call alone.
The holiday booking is for the provision of the facilities and services itemised on the Booking Confirmation Invoice.
It is your responsibility to check that the details set out on the Booking Confirmation Invoice are correct and to notify Alpine Action as soon as is possible in the event that any details are incorrect. Advertised short term discounts may not apply when a full price holiday is already discounted. Discounted holidays are made for varying commercial reasons and are at the absolute discretion of Alpine Action. Discounts are not retrospective and cannot apply to holidays already booked. We reserve the right to sell holidays at a discount and you may therefore share accommodation with guests who have paid a lower price. You will not be entitled to any refund or difference in cost in any circumstances in the event that a holiday you purchase is subsequently discounted within the same season or at short notice.
7. Pre-bookable Ski Passes
We are able to provide the lowest possible price on your lift pass if purchased through Alpine Action. You can reserve them via our system when you book your holiday, they will be delivered to you during the coach transfer or at your chalet. You pay for the ski pass on arrival in resort, € cash, credit or debit card are all accepted. Once you make a reservation for your ski passes in your booking we will send you an email confirmation. As soon as your confirmation is received, you should check the details carefully. You can make changes to the ski pass reservation up to 3 days before your departure.
The Department of Trade and Industry (DTI) stipulate to U.K. Tour Operators that they are obliged to inform clients that when paying a non-refundable deposit for holiday they will need to have adequate holiday insurance. It is a condition of your holiday contract that you have adequate insurance cover, and it is your responsibility to ensure that you and all the persons named on the booking have adequate and specialist insurance to cover all the holiday. Such insurance should at the least provide the following protection: (a) Loss of your deposit and subsequent payments against unexpected cancellation charges before taking your trip. (Alpine Action's cancellation details are in paragraph 31 and 33. Provide any medical expenses arising abroad, loss of luggage etc. and for personal liability claims. We acknowledge the need to acquire the appropriate insurance at time of booking and when the deposit payment is made. No liability will be accepted by Alpine Action for any clients booking or travelling without adequate insurance.
Your insurance policy should include provisions relating the following situations such as:
Your insurance policy should cover you for repatriation where necessary, emergency medical expenses abroad and additional costs of accommodation and/or transport if you need to self-isolate whilst abroad.
9. Paying for Your Holiday
When you make your booking you must pay a deposit which is non-refundable. The balance of the price of your holiday must be paid at least 10 weeks before your departure date. If the deposit and/or balance is not paid within the time specified, we reserve the right to cancel your holiday and you will forfeit your deposit.
10. Taxes on your holiday
An obligatory resort tax of £21 per adult only will be added to your invoice.
A £2.50 ATOL Protection charge per person will be added to those flying.
11. Booking through travel agents
Alpine Action use a number of reputable registered specialists ski-agents who will act on the client’s behalf to book a holiday with Alpine Action. If you book through a Travel Agent they will provide us with your full name, address, email address and telephone number and act to pass information from you to us and vice versa. They will also receive payment from you for the holiday. Any advice given to you from your Travel Agent which is not based on advice given to them by Alpine Action is their responsibility. In these circumstances we do not accept liability if incorrect advice is given to you by your Travel Agent. Although Alpine Action monitor agent information and representation of our holidays any subsequent misrepresentation of the holidays, from the said agent is the responsibility of the agent and should be taken up with that agent directly by the client.
Flights are not included as part of the holiday, however we are able to book flights and transfer for you, please contact the office for further details. All flights and transfers are payable with your deposit or full balance and are non-refundable and non-transferable in the event you or members of your party cancel the holiday. A £2.50 pp ATOL Protection charge will be added for each person flying. A minimum of 6 person for booking flights is required.
Driving out to resort often has the benefit of an extra day or two skiing as well as increased flexibility over luggage and travel times. The resort is approximately 600 miles drive from Calais, or an 8 to 9-hour drive with rest stops on the motorway on the French side. We will store luggage and arrange a changing area for the early arrivals on a Sunday, you will then be asked to vacate the chalet and return after 16:00 hours when your rooms will be ready. The following Sunday, we will again store your luggage and arrange a changing area only when you return from skiing and your prior departure. You will not be able to use the chalet communal areas during this time as they will then be occupied by that week’s clients.
14. Arrival & departure
All guests are advised to vacate by 09:30 on the day of departure and that rooms will not be ready until 16:00 on the day of arrival. These times will be strict this season due to the deep clean between clients which is required.
15. Parking at the Chalets
Although there may be parking at or close by the chalet, we cannot guarantee that you will be able to park your car there. Snowfalls can restrict access and we cannot always clear it. Please talk to our Resort Team on arrival about where to park close by. Please note some parking will need to be paid for; Alpine Action do not accept any claims for parking fines you may incur.
The chalet has a deep clean on a transfer day when all the beds are freshly made for you. We provide a hand and bath towel, with a mid-week change. The living and communal areas are cleaned daily. We recommend that you bring slippers or some type of indoor shoes for our chalets, we operate a “no shoes” policy in the interests of keeping our chalets cleaner and more comfortable.
17. Chalet facilities
Hot-tubs, saunas, Freeview TV, WIFI connections and all audio systems are all free services and all have breakdown contracts. In the event of their failure all efforts will be made to ensure continuous provision of these services. However no down-time of any of the above will constitute any entitlement to a refund if circumstances are outside our contract means or ability.
18. Outdoor hot-tubs
Where we have hot-tubs, our staff have been trained in their maintenance and regular checks will be made for your safety. All clients MUST shower before using the hot tub. Children under 10 are not permitted to use the hot tub. Children over 10 should be supervised at all times in the hot tub. No glass may be taken into the vicinity of the hot tub. To avoid danger of drowning or injury do not use the hot tub when intoxicated. Persons with infectious diseases may not use the hot tub, and pregnant women should consult a doctor before use. A maximum of 20 minutes immersion in the hot tub is advised as any longer may cause health problems. The hot tub is refilled on a Sunday and therefore not available during this time. Our chalet manager reserves the right to close the hot tub should there be any misuse of the facility, or should the need to service arise. All guests use the hot tub at their own risk. It may be that all hot-tubs are closed this season due to the Covid Crisis.
Please bring suitable swimwear for using the sauna. You must read the instructions next to the sauna before use. Children and pregnant women are forbidden to use the sauna.
20. Free Wifi
All our chalets offer free WIFI. This is ADSL broadband but not fibre optic. The internet is the best on offer in this area of France. It can be slow when every device in the chalet is connected.
21. Hot Water
Please be advised that the hot-water in the chalets, may differ from what you are used to at home. It is recommend to test to achieve your desired temperature. We advise parents to supervise young children. Please be considerate to others within the chalet when running big baths, the water needs to go around everyone. We ask that guests stagger their bath or shower times and consider other guests in the chalet.
To avoid blocking the toilets please use the bins provided for sanitary or other items. It can be difficult to unblock toilet systems in Alpine Chalets during the winter so your help would be greatly appreciated.
No matter how much care is taken ski chalets are not child proof. We will not be held responsible for any accidents occurring within the chalets, it is the parents' responsibility to ensure their children are supervised at all times.
24. Cots and High Chairs
Cots with a mattress with some bedding, as well as high chairs will be supplied when you have booked your infant. The inclusion of a cot may restrict room space and some rooms may not be large enough to contain a cot.
25. Smoking policy
Alpine Action has a strict no-smoking policy In ALL of their premises and vehicles. The strict no-smoking policy also includes the use of E-Cigarettes. A guest who breaches this policy will be liable to pay a fine of €100 to pay for additional deep-cleaning required, and will be held liable for any other consequential damages sought against Alpine Action by its other guests and/or the property owners. Specific smoking areas outside of the premises will be advised to clients by our resort staff.
26. Chalet Security
Please leave valuables at home. When returning or leaving the chalet each day, please ensure that windows, balcony doors and all external doors are securely shut/locked behind you. Chalet break-ins are rare however please help us to help you avoid this during your stay. Alpine Action accepts no responsibility for items lost or stolen from the chalet, therefore valuables should not be left in the chalet during the day. None of our bedroom doors in any of our chalets are able to be locked or have individual keys, this is common in Chalets, please be aware this is included on mixed bookings.
27. Chalet distances
Distances shown and quoted on the website, are a guide only and in practice may vary. This has been estimated according to the fitness and speed at which people walk. This can all vary again with snow, ice and footwear. Please ask your chalet hosts or manager for any shortcuts to the town or slopes.
28. Damage Deposit on arrival (for self catered chalet only)
On arrival at one of our chalets you will be required to pay a damage deposit of 1500€. We will require a credit card for this, a pre-authorisation for this amount will be made on your card, you will not be debited but will require the funds capacity for authorisation.
As long as no damage occurs during your stay, we’ll initiate a release of the deposit within 1-2 days after your checkout. Your bank may take longer to process the release. If there is damage to the property, you will be debited the amount we have been charged or paid for the repair and an invoice will be produced and emailed to you.
29. Client responsibility for accommodation/damage
You agree on your own behalf and on behalf of all persons named in your booking that:
Every such person will at all times and for all purposes relevant to your holiday arrangements act with reasonable care and refrain from all forms of anti-social behaviour. You will indemnify and keep indemnified Alpine Action against all claims, liabilities, loss, damage, expense, interest and costs whether direct or indirect that Alpine Action may suffer or incur as a result of entering into a holiday contract with you or as a result of you occupying the holiday accommodation, including (but not limited to) any damage to the accommodation, its fixtures & fittings & contents. You are responsible for the behaviour of all children under the age of 18 named on your booking form. In the event that we, or any of our suppliers believes that a child in your party is acting in a manner which could upset, annoy, disturb or put at risk any other passenger, customer, supplier or member of staff, we may, in our complete discretion terminate your holiday. In the event of us having reasonable cause to believe that there has been any anti-social behaviour on the part of any person named on the confirmation invoice we have the unfettered right to terminate all further performance of this contract, including your right to remain in any accommodation and to return flights and we shall have no liability whatsoever to pay compensation or make any refunds or make alternative accommodation or transport arrangements. Alpine Action and the owners and managers of the accommodation in which you stay have the right to enter any holiday accommodation at such times and for such purposes (including but not limited to inspection, cleaning & repairs) as may be reasonable in the circumstances.
You agree that any accommodation provided to this contract is only for the use and enjoyment of the persons named on the confirmation invoice. You are not at liberty to invite any other person to join your party in the accommodation.
30. Left property
Please remember to take all your personal belongs home with you. All your belongings remain your responsibility at all times and Alpine Action cannot be held responsible for any items being mislaid, loaded onto wrong coaches or left behind etc. It is normally your responsibility to manage your baggage at all times including if it’s on and off the transfer vehicles and to and from accommodation. No liability is accepted for misplacement of items, leaving items/luggage behind or mistaking someone else’s luggage for your own or another guest/person taking your luggage off any transfer, believing it to be their own or otherwise. Alpine Action accepts no responsibility for luggage lost or damaged by the airline or airport baggage handlers or coach drivers, and if this occurs, you should notify the service provider immediately of any problem that has arisen.
Left property is returned to the UK at the end of the season, without exception and if not reclaimed will be disposed by June. You must contact the UK office via email to recover any items. There will be a minimal charge of £20 + postage & packaging. We cannot be held responsible for lost property whilst in transit to the UK or onwards however this is arranged. We reserve the right to increase the administration charge for the return of lost property for bulky items with special dispatch costs. In the event the property cannot be returned the the UK, Alpine Action will not be held responsible.
31. If You Cancel Your Holiday
Written notification by email to email@example.com from the person who made the booking or your travel agent must be received at our offices. As we incur costs from the time we confirm your booking, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost of the chalet & resort taxes, cancelling excluding amendment charges. All deposits are non-refundable.
From the date of the cancellation the amounts charged are:
TIME WE RECEIVE YOUR NOTICE TO CANCEL
BEFORE THE DEPARTURE DATE
More than 70 days
36 - 69 days
50% of the balance total
21 - 35 days
75% of the balance total
20 days and less
100% of the total
|All deposits are non refundable.|