1. The Holiday Contract
Your holiday contract is made between Alpine Action Ltd. (company number 2843392) of Basepoint Business Centre, Little High Street BN43 5HJ (“Alpine Action” or “We/Us”) and all persons named on the party details (“You”)
The person who books the holiday does so as agent for all persons named on it and by booking has authority to sign on behalf of all persons named on the booking details and acknowledges that these terms and conditions apply to all such persons.
The contract does not come into effect until the Booking Confirmation is sent to you via email. The booking confirmation will be not be sent until all the non-refundable deposits have been paid. You should note that the contract is not effective until the Confirmation Invoice is issued and in particular there is no contract following a telephone “booking”.
The holiday contract is for the provision of the facilities and services that are itemised on the booking confirmation.
It is your responsibility to check that the details set out on the booking confirmation invoice are correct and to notify Alpine Action as soon as is practicable in the event that the details are incorrect.
2. Prices and Deposit
The deposit of £200 per person is non-refundable. The prices we advertise on our website are accurate at the time they are published, we reserve the right to change prices from time to time. Our prices can go up and down, this is dependent on chalets and flight allocations/availability. Any quotation given you to is valid at the time of the call or email. We can confirm the up-to-date price of your ski holiday and the travel arrangements made by us before confirming your booking.
We can reserve the right to increase the price of your holiday after you have booked but no later than 30 days before the departure date. We will forward an amendment invoice reflecting any changes made. The person who books the holiday is responsible for ensuring that the whole holiday price (including any deposits) is paid when required. The holiday prices and availability on the website is a live updating system. These prices are subject to change at Alpine Action’s discretion. Please view and note all current details and prices as they appear on our continually updated website.
All discounts may not apply when a full price holiday is sold at a discounted price. Discounted holidays are made for varying commercial reasons and are at the absolute discretion of Alpine Action. Discounts are not retrospective and cannot apply to holidays already booked. We reserve the right to sell holidays at a discount and you may therefore share accommodation with guests who have paid a lower price. You will not be entitled to any refund or difference in cost in any circumstances in the event that a holiday you purchase is subsequently discounted within the same season or at short notice. Late bookers paying discounted prices are likely to occupy the least attractive rooms and have little choice of flights
The Department of Trade and Industry (DTI) stipulate to U.K. Tour Operators that they are obliged to inform clients that when paying a non-refundable deposit for a package holiday they will need to have adequate holiday insurance. It is a condition of your holiday contract that you have adequate insurance cover, and it is your responsibility to ensure that you and all the persons named on the booking form have adequate and specialist insurance to cover all the holiday. Such insurance should at the least provide the following protection: (a) Loss of your deposit and subsequent payments against unexpected cancellation charges before taking your trip. (Alpine Action cancellation details are in paragraph 5. (b) Provide any medical expenses arising abroad, loss of luggage etc. and for personal liability claims. We acknowledge the need to acquire the appropriate insurance at time of booking and when the deposit payment is made. No liability will be accepted by Alpine Action for any clients travelling without adequate insurance.
4. Changes /Cancellations made by us.
a. Alpine Action reserves the right to cancel a holiday at our discretion.
Alpine Action reserves the right in any circumstances to cancel your holiday. However, we will endeavour to avoid a cancellation of your holiday less than ten weeks before the scheduled departure date except for reasons of ‘Force Majeure’ which include war, political unrest, weather, strikes, acts of God, epidemics, riots, civil strife, industrial disputes, terrorist activity, natural and technical disasters, closure of ports and airports or for exceptional circumstances or unless the client defaults in the payment of the balance of the holiday price.
Alpine Action reserves the right to change/cancel your accommodation where chalet occupancy levels dictate. Whilst every effort will be made to avoid this change due notification will be given to the client and any financial readjustment applied. Alpine Action reserve the right to change your flights should changes or restrictions arise from our flight carriers. These changes will be kept to the minimal time change as possible and will not impact on your overall 6-day skiing holiday. Notification will be given to you as soon as we are aware of any such changes.
5. Cancellation or changes to a holiday booking made by a client or agent.
a. Changes to a holiday booking.
Should you wish to make any changes to your confirmed holiday, the group leader or agent must notify us in writing by email as soon as possible. Telephone cancellations are not accepted. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. This is because we will have made arrangements for you and incurred expenses as a result. A minimum amendment fee of £50 will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. A change of holiday dates will be treated as a cancellation of the original booking and re-booking in which case cancellation charges will apply.
A change to a booking will result in the recalculation of the holiday price. The revised price will be calculated on the same basis as the original holiday was calculated
Where any cancellation reduces the number of full paying party members to below the number on which the price and any concessions agreed for your booking were originally based, we will recalculate these items and re invoice you accordingly. If any member of your party is prevented from traveling, the person(s) concerned may transfer their place/s to someone else. When a transfer is made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result, together with an administration fee of £50 must be paid before the transfer will be effected. All deposits are non-refundable. Cancellation charges below do not contribute towards empty bed supplements or any other additional charges.
Amount due to us
More than 70 days
Loss of deposit only
36 – 70 Days
50% of the total cost of the holiday
21 – 35 Days
75% of the total cost of the holiday
Less than 20 days
The full holiday cost (including extras)
b. Cancellation of a whole holiday booking.
Should you need to cancel your chosen holiday once it has been confirmed, we must have this is writing from the party leader. Your notice of cancellation will only be effective when it is received in writing. Telephone cancellations are not accepted. We do incur costs from the time and therefore when we confirm your booking, the following cancellation charges will be payable. This is because we will have made arrangements for you and incurred expenses as a result. Whilst we may be able to re-sell your cancelled holiday you must acknowledge that we would have been able to sell any subsequent purchaser any holiday irrespective of your cancellation. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment charges. All deposits are non-refundable.
Amount due to us
More than 70 days
Loss of deposit only
36 – 70 Days
50% of the total cost of the holiday
21 – 35 Days
75% of the total cost of the holiday
Less than 20 days
The full holiday cost (including extras)
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges under the terms of your insurance policy. You must make claims directly to your insurance company.
6. Our Liability
We accept liability (including liability for injury, illness and death) only for the proper performance of your holiday contract. Proper performance of your holiday contract means that the facilities and services itemised on your booking confirmation/invoices are provided with reasonable skill and care.
The standard of reasonable skill and care is the standard applicable where the holiday takes place and where you are not able to show that the standard of facilities or services falls below the level required by local regulations, custom and practice you accept that there has been no failure to comply with that local standard.
Standards of accommodation, facilities and safety in general are invariably different and often lower in France than they are in the UK. It is the standard prevailing in this department in France were the holiday takes place that is the measure of reasonable care for all Alpine Action Chalet Holidays.
We accept no liability in respect of anything that happens (including injury, illness or death unless in these instances the cause is the direct negligence of Alpine Action and its employees) outside the scope of this holiday contract and in particular there is no liability under this contract for skiing accidents or for the standards of public services provided by or for municipal, state or other government authorities in the place where the holiday takes place.
Unless caused by our direct negligence we do not accept liability for any loss or damage to any sports or other equipment of any kind including, but not limited to skis and snowboards. Care of all equipment (including anti-theft and anti-vandalism precautions) is your responsibility.
7. Limitation of liability
Alpine Action will not in any circumstances accept liability for disruption of travel arrangements or damage to holiday expectations caused by ‘Force Majeure’ as defined in clause number 4. When you travel by air, you agree to the airline’s own 'Conditions of Carriage' and these will apply to you on any relevant journey. When arranging this transportation for you, we rely on the terms and conditions contained within those 'Conditions of Carriage'. You acknowledge that all of these terms and conditions form part of your contract with us as well as with the airline. We will confirm the identity of your air carrier when you book with us and if it is not known at that time or subsequently changes we will inform you as soon as possible. Please note that in accordance with Air Navigation orders, a child must be under 2 years of age on the date of their return flight to travel free of charge, the infant can only sit on the lap of a parent.
8. Clients’ responsibility for accommodation/damage
You agree on your own behalf and on behalf of all persons named on the booking that:
Every such person will at all times and for all purposes relevant to your holiday arrangements act with reasonable care and refrain from all forms of anti-social behaviour.
You will indemnify and keep indemnified Alpine Action against all claims, liabilities, loss, damage, expense, interest and costs whether direct or indirect that Alpine Action may suffer or incur as a result of entering into a holiday contract with you or as a result of you occupying the holiday accommodation, including (but not limited to) any damage to the accommodation, its fixtures & fittings & contents.
You are responsible for the behaviour of all children under the age of 18 named on your booking form. In the event that we, or any of our suppliers believes that a child in your party is acting in a manner which could upset, annoy, disturb or put at risk any other passenger, customer, supplier or member of staff, we may, in our complete discretion terminate your holiday.
In the event of us having reasonable cause to believe that there has been any anti-social behaviour on the part of any person named on the confirmation invoice we have the unfettered right to terminate all further performance of this contract, including your right to remain in any accommodation and to return flights and we shall have no liability whatsoever to pay compensation or make any refunds or make alternative accommodation or transport arrangements.
Alpine Action and the owners and managers of the accommodation in which you stay have the right to enter any holiday accommodation at such times and for such purposes (including but not limited to inspection, cleaning & repairs) as may be reasonable in the circumstances.
Alpine Action reserve the right to ask for a 500€ deposit to be paid by the group leaders debit or credit card, if they feel a group could cause damage to fixture or fitting of the accommodation. Claims for damages to Alpine Action properties, transport or other facilities will be debited to the group leader’s debit or credit card with our pre-advice or will be vigorously pursued for payment by the company and our representatives. You agree that any accommodation provided to this contract is only for the use and enjoyment of the persons named on the confirmation invoice. You are not at liberty to invite any other person to join your party in the accommodation.
9. Clients’ dissatisfaction with holiday
In the unlikely event that the service, accommodation, food or any other aspect of your holiday is not up to the advertised standard, then the your complaint must be made immediately via your Chalet Manager to the Operations & Resort Manager who have the authority and facilities to resolve any issue In-resort. If you fail to follow this procedure we will have been deprived of the opportunity for us to investigate and rectify your issue whilst you were in resort. This may affect your rights under your package holiday contract and will weaken your case and any claim you may make. Complaints will not be accepted which are related to weather conditions, closures of ski lifts, adverse traffic conditions on transfer days or any airport delays as these are in the hands of our carriers.
You must put any complaint in writing as soon as you return home in any event and ensure that it reaches us within 28 days of your return so that we might be in a position to make reasonable enquiries promptly. It is difficult for us to investigate complaints after a passage of time and you therefore agree, that in all cases (except only those involving personal injury or death) where a complaint is not received in writing within 28 days beginning on the day of your return to the UK, Alpine Action will not be liable to pay any compensation in respect of such complaint.
In accordance with the travel industry’s recognised ABTA Code of Conduct, upon receipt of your correspondence we will acknowledge within 14 days, investigate the points raised as appropriate and reply within 28 days or, if this is not possible, send you an interim letter advising of our progress. Subsequent correspondence must be followed up in writing within 6 weeks of your receiving a full reply from us. If we are still unable to reach an amicable solution we, as a member of ABTA, can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we cannot resolve your complaint, please visit www.abta.com to use ABTA’s simple on-line procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.
10. It is your responsibility
To check that booking confirmation, tickets and party members match and that every person on the booking form has appropriate travel documentation (including valid passports & visas, if required) and insurance so that each person on the booking form is entitled to enter the country where the holiday takes place.
To check that the details on the Confirmation Invoice, including any extras purchased reflect what you have booked.
To ensure that any special diet requirements have been provided, failure to do so will result in charges and no appropriate meal on the arrival night.
To ensure that everyone is at the right airport in time to check-in and that transfer transport used from airport to accommodation and back will arrive in sufficient time
To look after your own baggage & equipment & ensure that you are carrying no more than the permitted allowance.
To take care of the accommodation in which you stay during your holiday.
To ensure that the staff are treated with respect and courtesy throughout and during your stay.
To provide clear and detailed information to us if any child or person undertaking any of our holiday activities suffers from any allergy, illness or disability.
11. Our Bonding
Our ATOL Bonding (Not applicable to independent travel)
The Company has complied with the financial bonding requirements of the CIVIL AVIATION AUTHORITY to ensure that you would be repatriated and/or refunded in the unlikely event of the Company's insolvency. Our ATOL number is 3292. For further information, visit the ATOL website at www.atol.org.uk. A charge of £2.50 per person will be added to your invoice for this protection.
Your Financial Protection
When you buy an ATOL protected fight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Our ABTA bonding (applicable to all non-flight holidays)
An ABTA member is required to protect money paid by customers to the member for any holiday sold under the ABTA logo. This protection applies to customers who are in the UK at the time of booking or to overseas customers who have booked directly with the member. Members have to comply with UK Government Regulations in this respect. Members submit details of their bonding and guarantee arrangements to the Association on a regular basis. Our ABTA number is Y5435
12. Full Payment
The balance of the monies due from the client must be paid to Alpine Action Ltd ten weeks before departure date or upon receiving the final invoice, if less than 10 weeks due to departure. If Alpine Action Limited does not receive the balance as indicated they reserve the right to cancel the booking without further reference to the client and any deposit paid shall be forfeited. The price of your holiday is subject to surcharges on currency where adverse changes to the exchange rates listed below occur (above 10%). Even in such an event we will absorb an amount equal to 2% of the total holiday price, only amounts in excess of 2% will be surcharged and we guarantee that surcharges will not exceed 10% of the holiday price.
13. Charges, Discounts and Supplements
An airport tax of £33.50 per person will be added to an invoice of those flying.
An obligatory resort tax of £10 per adult only will be added to your invoice.
A £2.50 ATOL Protection charge per person will be added to of those flying.
Special diets requirements £39 pp per week
Manchester & Birmingham flights, £35 pp, when available
Infant £195 0-2 years, infant must be under 2 years on date of return
Child discount 15% if under 12 years on date of return
Single room & empty bed supplement = the full price less £300
Flight carriage of skis and boards
Gatwick is British Airways £60 per bag return.
Manchester and Birmingham with Jet2 £60 per bag return. This increased to £70 on 01 Jan 2019.
If any alternative flights have been purchased by us on your behalf then revised charges each way may be applicable. Please advise us of ski/board carriage requirements when making your booking. There can be limited places available. Once ski carriage has been booked and paid for it then becomes non-refundable. The airline can increase the cost of their ski carriage charges, this cost will be passed onto the client. Changes such as these are beyond our control.
Administration charge, as outlined in these terms is £50
14. Ski Club of Great Britain discount 5%
This is applicable to all members of the SCGB booking direct with Alpine Action. Proof of membership at time of original booking is required to qualify. Later membership will not qualify retrospectively. No other group or holiday discounts will apply. The 5% discount only applies to full price for adults or children who qualify as members as above.
15. Booking through travel agents
Alpine Action use a number of reputable registered specialists ski-agents who will act on the client’s behalf to book a holiday with Alpine Action. If you book through a Travel Agent they will provide us with your full name, address, email address and telephone number and act to pass information from you to us and vice versa. They will also receive payment from you for their holiday. All monies you pay to the Travel Agent are held by them on our behalf at all times. Any advice given to you from your Travel Agent which is not based on advice given to them by Alpine Action is their responsibility and in these circumstances we do not accept liability if incorrect advice is given to you by your Travel Agent. Although Alpine Action monitor the agents information and representation of our holidays any subsequent misrepresentation of the holiday from the said agent is the responsibility of the agent and should be taken up with that agent directly by the client. Alpine Action will liaise with the agent to resolve any difficulties in the unlikely event an issue does occur.
16. Passport and Visa Information
If you’re applying for a passport for the first time, you’ll need to attend an interview as part of the new application process. And it’s no longer possible to apply for your passport using the 1 week Fast Track service. For help and advice, see http://www.ips.gov.uk Visa requirements can change at any time, so it’s important to double check the details for your destination. Make sure you do this within six weeks of your departure date with the relevant Consulate or Embassy. You can also get help at https://www.gov.uk/foreign-travel-advice/france/entry-requirements
Travel Aware & Staying Safe and Healthy Abroad
The Foreign & Commonwealth Office and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information check www.gov.uk/travelaware and follow @FCOtravel and Facebook.com/FCOtravel. Keep informed of current travel health news by visiting www.travelhealthpro.org.uk. The advice can change so check regularly for updates.
17. Terms of contract
This contract is made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of the English Courts at all times.
18. Website Validity
All descriptions in any way on our website, or made orally or in writing are given in good faith based on information believed to be correct at the time. After posting of these conditions on this website, changes can take place, which are beyond our control. Photographs of rooms represent the type of accommodation available but not all rooms will be the same size or style. Floor plans and chalet layout descriptions are intended as a guideline only. We reserve the right to increase or decrease the price of unsold holidays at any time and to correct omissions or errors. For these holidays supplements and discounts may not be as stated on the website or any of our literature.
Any advice given by a Travel Agent which is not based on advice given by us is the responsibility of the Travel Agent. We do not accept liability if incorrect advice is given in these circumstances.
19. Pre-bookable Ski Passes
We are able to provide the lowest possible price on your lift pass if purchased through Alpine Action. You can reserve them via our system when you book your holiday, they will be delivered to you during the coach transfer or at your chalet. You pay for the ski pass on arrival in resort, € cash, credit or debit card are all accepted. Once you make a reservation for your ski passes in your booking we will send you an email confirmation. As soon as your confirmation is received, you should check the details carefully. You can make changes to the ski pass reservation up to 3 days before your departure.
20. Data Protection policy
Alpine Action staff, guests or professional photographers will occasionally take photographs, which may include adult or child guests from your family, for use on our websites or other marketing material. Unless you have advised us in writing that you do not wish yours or your child’s image to be used in this way then no liability for the use of such photographs will be accepted by Alpine Action. (Note that for your security, names or other details are never attached to such photographs.) Guest comments taken from questionnaires or other correspondence are occasionally used on our websites, with the name of the family concerned, to give an honest guests view of our holidays. Unless you have advised us in writing that you do not wish your comments to be used in this way then no liability for the use of such comments will be accepted by Alpine Action
In order to process your booking and to ensure your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your holiday arrangements, such as airlines, chalets, transport companies etc. This
Information may also be used for future communications from Alpine Action, (including for example the use of names and contact details for mailings and e-newsletters. We do not pass your email addresses to any third parties; it is purely for Alpine Action purposes. Your Air Passenger Information may also be provided to security and checking companies and public authorities such as customs/immigration if required by them or as required by law. If you do not agree to any or all such uses, you must advise us accordingly in writing. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons as advised above.
Chalets, catering and staff
21. Chalet Catering & Dietary Requirements
Evening meals are provided for 6 nights on a 7 night holiday and 12 nights on a 14 night holiday. Breakfast is between 8 and 9am and typically comprises: cooked eggs with around two other cooked accompaniments, such as bacon, tomatoes, or beans, fruit juice, cereals, yoghurts, porridge, bread and jam. There is of course unlimited tea and coffee. On our staffs 1.5 days off a week, a continental self-serve breakfast will be provided. The milk supplied is fresh cow’s milk. A self-serve afternoon tea of a cake or biscuits is provided and guests can should help themselves. Adult dinner is served after canapes which are served at 7.15pm in each chalet. This is a four-course meal based on supper party menus. It includes complimentary wine and coffee. We do not permit non guests of our chalets to dine in our properties, except in exceptional circumstances and only if agreed in writing at time of booking. Please note that dinner in our chalets is an adult and teenagers occasion. Children aged 12 years and under on the holiday start date will eat earlier at High Tea around 5:30-6.30pm, a children’s menu will be provided. Some parents may prefer their children to eat the evening chalet meal, this can be booked and will be charged at £39 per child per week. This must be booked in advance, failure to do so will result in a late notice fee payable of £49 per child. This is not available on shared chalet weeks.
Guests are not permitted to use chalet kitchens at any time, or to prepare daily lunches and/or an evening meal on the staff night off. This includes using any of the electrical appliances such as microwaves, cookers and dishwashers, although this list is not exhaustive.
Special Diets & Food Allergies
Vegetarian, Vegan & pescatarian meals will be provided on our normal chalet menu, although you will need to have pre-booked this. For any guests in our chalets who advise on arrival that they require a vegetarian, vegan or pescatarian diet, a £60 charge will be payable in resort per week.
Other special diets (e.g. gluten-free, dairy-free, wheat-free, low fat/cholesterol, specific food allergies etc.) can often be provided, but must be discussed with our reservations team before booking, and will incur a supplement of £39 per person, per week, to contribute towards additional costs of ingredients, separate preparation and deliveries. Dietary requests and/or food allergies must be confirmed prior to arrival in resort, failure to do so will result in a short notice fee of £60 pp. We also cannot guarantee that items required will be available at short notice either.
In choosing to travel with Alpine Action, you accept the following facts: - that chalet hosts involved in the catering, including for children’s meals, are not qualified chefs or catering professionals and that no food allergy system can ever be at a 100% guarantee against any contact with a specified foods. Items such as eggs, dairy products and nuts are constantly present in kitchens and dining areas, so cross-contamination cannot be ruled out, our staff cannot police what snacks third parties, including other guests children, may bring into contact with the allergic person. Our staff may not be aware of precise food contents (where they do not speak the language in which the ingredients are labelled, for example). You will appreciate all our staff adhere to all the Health & Safety measures required in chalet kitchens but the chalet cannot be regarded as a complete sterile area. We therefore cannot and do not guarantee the avoidance of specified ingredients, and cannot accept liability in the event of any dissatisfaction with special dietary arrangements, including the occurrence of an allergic reaction.
22. Chalet facilities
Hot-tubs, saunas, Freeview TV, WIFI connections and all audio systems are all free services and all have breakdown contracts. In the event of their failure all efforts will be made to ensure continuous provision of these services. However no down-time of any of the above will constitute any refunds if circumstances are outside our contract means or ability.
The chalet has a deep clean on a transfer day when all the beds are freshly made for you. We provide a hand and bath towel, with a mid-week change. The living and communal areas are cleaned daily. Your bedrooms and bathrooms are cleaned once a week, on a Wednesday when you have a towel change.
We recommend that you bring slippers or some type of indoor shoes for our chalets, we operate a “no shoes” policy in the interests of keeping our chalets cleaner and more comfortable.
24. Outdoor hot-tubs
Where we have hot-tubs, all our staff have been trained in their maintenance; regular checks are made for your safety. All clients MUST shower before using the hot tub. Children under 10 are not permitted to use the hot tub. Children over 10 should be supervised at all times in the hot tub. No glass may be taken into the vicinity of the hot tub. To avoid danger of drowning or injury do not use the hot tub when intoxicated. Persons with infectious diseases may not use the hot tub, and pregnant women should consult a doctor before use. A maximum of 20 minutes immersion in the hot tub is advised as any longer may cause health problems. The hot tub is open daily 4.30pm-7.30pm, except Sundays when it is cleaned and refilled for the next week. The chalet staff reserve the right to close the hot tub should there be any misuse of the facility, or should the need to service arise. Guests use the hot tub at their own risk.
Please bring suitable swimwear for using the sauna. You must read the instructions next to the sauna before use. Children and pregnant woman are forbidden to use the sauna.
26. Towels and toiletries
We provide everyone with a hand and bath towel and a standard welcome toiletries (shampoo/soap) for all chalets. Please bring an extra towel if required. We provide a midweek towel change for all our chalets.
27. Staff Day’s off
Our very hard working staff have 1.5 days off during the week, this is Tuesday morning and all day Thursday. There is no evening meal on Thursday, a Continental breakfast is still provided on a self-serve basis. Afternoon tea is also provided.
28. Rooms and Bathroom
The size, décor, soundproofing of all our chalet bedrooms differ from chalet to chalet. Almost all rooms will have an en-suite bathroom with WC. There are a few bedrooms that have their own private bathroom & WC adjacent to their room. There can also be considerable differences in floor space, head clearance, clothes storage facilities and types and sizes of bed. We will make every effort to include all the details in our chalet notes section. You will be allocated your room and the number once you have booked your holiday and this will appear on the booking confirmation, so you know exactly what you have booked. It is not possible to change this on arrival at your accommodation. There are no keys to any of the bedrooms.
29. Accommodation only
On some weeks we will be able to offer you a price for accommodation only, this is where an independent travel discount will be applied to the per person price. We may not always be able to offer an independent travel discount due to our package holiday that includes flights Please enquire at the time of booking.
30. Chalet distances
Distances shown and quoted on the website, are as a guide only and in practice may vary. This is according to the fitness and speed at which people walk. This can all vary again with snow, ice and footwear. Please ask your chalet hosts or manager for any shortcuts to the town or slopes.
In accordance with industry practices, Alpine Action reserve the right to ask for a 500€ deposit to be paid by the group leaders debit or credit card, if they feel a group could cause damage to fixture or fitting of the accommodation. Claims for damages to Alpine Action properties, transport or other facilities will be debited to the group leader’s debit or credit card with our pre-advice or will be vigorously pursued for payment by the company and our representatives. You agree that any accommodation provided to this contract is only for the use and enjoyment of the persons named on the confirmation invoice. You are not at liberty to invite any other person to join your party in the accommodation.
32. Chalet Security
Please leave valuables at home. When returning or leaving the chalet each day, please ensure that windows, balcony doors and all external doors are securely shut/locked behind you. Chalet break-ins are rare however please help us to help you avoid this during your stay. Alpine Action accepts no responsibility for items lost or stolen from the chalet, therefore valuables should not be left in the chalet during the day. None of our bedrooms have their own locks.
33. Our staff
We pride ourselves on having excellent staff. We have an experienced resort management team, along with Representatives and Drivers. In each of our chalets you will find chalet hosts, they are there to ensure you enjoy the Alpine Action experience fully. The hosts are there to greet and will be your hosts for the week, they will prepare and cook your meals and keep the chalet clean and tidy however they are not domestic servants or professional chefs. We have a Resort Manager and a team of Chalet Managers who will be on hand to assist with any queries and give you general information about the skiing, resort, après ski and any other information you may need. Your chalet hosts have Thursdays off, it will be a help yourself breakfast and afternoon tea, but there will be no chalet cleaning or evening meal.
To avoid blocking the toilets please use the bins provided for sanitary or other items. It can be difficult to unblock toilet systems in Alpine Chalets during the winter so your help would be greatly appreciated.
35. Hot Water
Please be advised that the hot-water in the chalets, may differ from what you are used to at home. It is recommend to test your desired temperature. We advise parents to supervise young children. Please be considerate to others in the chalet when running big baths, the water needs to go around everyone. We ask that guests stagger their bath or shower times and consider other guests in the chalet.
36. Staff Live-in
Your chalet may also be home to the chalet staff and they may therefore have to share your chalet facilities. You can see if you staff live in on the chalet notes section.
37. Arrival & departure
All guests are advised to vacate by 09:30 on the day of departure and that rooms will not be ready until 16:00 on the day of arrival. Occasionally there is an overlapping of outgoing and incoming clients if they have travelled by train or car from the U.K. We try to be as flexible as possible with your arrival and departure requirements and therefore ask that you are sympathetic to the other guests who arrive and depart via the airport coach. We cannot make showers available or other facilities if extended skiing is undertaken by clients, however your chalet hosts who will be more than helpful and happy to assist where possible. We will store luggage and arrange a changing area for the early arrivals on a Sunday, you will then be asked to vacate the chalet and return after 16:00 hours when your rooms will be ready. The following Sunday, we will again store your luggage and arrange a changing area only for your return from skiing and prior to your departure. You will not be able to use the chalet communal area at that time as it will then be occupied by that week’s clients.
38. Free Wifi
All our chalets offer free WIFI. This is ADSL broadband but not fibre optic. The internet is the best on offer in this area of France. It can be slow when every device in the chalet is connected.
No matter how much care is taken skiing chalets are not child proof. We will not be held responsible for any accidents occurring within the chalets, it is the parent’s responsibility to ensure their children are supervised at all times. Children under 12 years have their own menu and will eat between 5.30pm - 6.30pm.
40. Shared Chalets
Shared chalets are a great way to take a skiing holiday. If you do not have a large enough group to completely fill a chalet, you can still enjoy the benefits of staying in a chalet over a hotel. We have many chalets that can be booked on a room by room basis. We cannot guarantee that children will not be booked into a shared chalet after you have booked. Children under 12 years have their own menu and will eat between 5.30pm - 6.30pm. It is not possible for under 12 years to sit around an all adult table in the evening on a shared chalet week.
41. Smoking policy
Alpine Action has a strict no-smoking policy In ALL of their premises and vehicles. The strict no-smoking policy also includes the use of E-Cigarettes. A guest who breaches this policy will be liable to pay a fine of €100 to pay for additional deep-cleaning required, and will be held liable for any other consequential damages sought against Alpine Action by its other guests and/or the property owners. Specific smoking areas outside of the premises will be advised to clients by our resort staff.
42. Lost, forgotten or stolen property
Please remember to take all your personal belongs home with you. In the event that guests lose or leave items in the chalet or on the coach or plane, when returning home, there will be no responsibility accepted by Alpine Action in the event that the property is not recovered or returned.
Lost property is returned to the UK at the end of the season, without exception. You must email the UK office about returns. There will be a minimal charge of £15 + postage. Alpine Action cannot accept any responsibility for theft from the chalet or at any other time during your holiday.
43. Cots and High Chairs
Cots with a mattress with some bedding, as well as high chairs will be supplied when you have booked your infant. The inclusion of a cot may restrict room space and some rooms may not be large enough to contain a cot.
CAA regulations state that a child of 2 years or more (on the return date of travel) must have its own air seat and will otherwise be denied boarding by the airline. Children under 2 years (on the return date of travel) must sit on a parent’s lap and they are not entitled to a seat on the flights or seats on transfer coach.
Our website gives approximate times for transfers, however please bear in mind that these are approximate as they cannot take into account prevailing weather and traffic conditions. On peak dates such as New Year or February half term when other nationalities are also on holiday, the roads can be busy. We reserve the right to adjust the time of departure dependent on current and predicted conditions as well as local authority advice. This may mean a stop en route to the airport after the predicted areas of congestion. It is also important to remember that in some cases we stop transfer coaches for a break or to change driver this is more likely if flights or road journeys have been delayed. In order to keep prices low we may have to combine flights on a single resort transfer bus. This could lead to waiting times at airport for flight delays or luggage retrieval. Whilst we aim to keep waiting times as short as possible and minimise journey times, this may mean your waiting time is longer. We will endeavour to keep this to a minimum and snacks and refreshments will be available. Please also note that you will be informed of your waiting time, by an Alpine Action Representative. The toilets on the coaches: Please bear in mind that the cold weather may affect the WC on your coach despite our or our drivers best efforts, these may remain unavailable for your journey.
Children on coaches: coach companies are unable to provide child seats or booster seats. Should you wish your child to travel with one of these we advise you to bring your own although please bear in mind there is no guarantee it will fit on the coach as most have lap belts. Infants under 2 years old are not allocated a seat on our coaches.
Private Transfers: Private transfers are also available should you and your group simply prefer to travel to resort with a little more style and comfort. Prices start from just £80 pp one way (based on at least 6 sharing).
Although there may be parking at or close by the chalet. We cannot guarantee, that you will be able to park your car there. Snowfalls can restrict access and we cannot always clear it. Please talk to your chalet hosts on arrival about where to park close by. Please note some parking will need to be paid for Alpine Action do not accept any claims for parking fines you may incur.
47. Weather conditions and travel delays
Alpine Action Limited will endeavour, at all times, to maintain their carrier’s schedule, but there may be delays due to circumstances beyond the control of the carriers or Alpine Action Limited. Examples of such delay can be occasioned by air traffic congestion, weather conditions, strikes or road traffic conditions. Alpine Action Limited shall not be liable for any loss or damage or compensation arising from delays howsoever caused.
48. Name Changes
If a change of name and the ticket has been issued, an administration charge of £50 will apply. Name changes are free of charge up to 2 weeks prior to departure on our chartered flights. If your flight has been booked with a low coats airline such as EasyJet, then a charge may be incurred.
48. Flight Tickets
For all of our charter flights, you will be issued an E-ticket, these will be emailed within a week of departure. These are arranged with the airline and a boarding pass will be issued at check-in on receipt of your E-Ticket. Any other flights such as EasyJet you will need to follow their check in procedure online, enter your passport details and print your own boarding passes.
49. Missed Flights
The charter flights we use are non-transferable, so you should make sure you have ample time to get to the airport for your journey. Please remember to leave time for traffic delays and parking or reaching the terminal from the rail station. Your ticket will advise which terminal your flight departs from. Should you miss the outbound flight, you are responsible for making your own way to your destination and onward to your booked accommodation. If this happens, please notify our team in France 0033 479 06 34 16 immediately as our staff will be expecting you at your original arrival time.
50. Cancelled flights
Should you arrive at the airport and the flight you are booked on is cancelled, please contact our French office immediately on 0033 479 06 34 16 where they will be able to advise and assist with an alternative.
Driving out to resort often has the benefit of an extra day or two skiing as well as increased flexibility over luggage and travel times. The resort is approximately 600 miles drive from Calais, or an 8 to 9-hour drive with rest stops on the motorway on the French side. We will store luggage and arrange a changing area for the early arrivals on a Sunday, you will then be asked to vacate the chalet and return after 16:00 hours when your rooms will be ready. The following Sunday, we will again store your luggage and arrange a changing area only when you return from skiing and your prior departure. You will not be able to use the chalet communal areas during this time as they will then be occupied by that week’s clients.