Frequently Asked Questions


What are the taxes charged for?
£23  -  Resort Tax (Adults only)
£2.50  - APC (ATOL Protection Contribution) if flying per person

Do your prices include ski passes?
Our prices DO NOT include ski lift passes. We do offer an individual pass price around 15€ cheaper if book with Alpine Action. They are delivered to you  at the chalet, so no trips or queues to the lift pass office are required.

Are there discounts on Ski Passes ?
You can pre-book with us and save 15 Euros per adult. They will be ready for you at the chalet. There are discounts for families, children and seniors. Please see our Lift Pass Page. Payment on arrival in the resort.

Which payment methods do you accept?
We accept Debit Cards and Credit cards there is no charge. Unfortunately, we do not accept American Express.  

What is the deposit?
25% of the chalet price or £250 per person whichever is greater. Flight and transfers will need to be paid in full with the chalet deposit if required. Full payment of the holiday is required if less than 10 weeks to departure

When is the full balance due?
10 weeks prior to your departure

What time can I arrive at the chalet?

You will be asked to vacate the chalet by 0930 and then check-in is from 1800. You can arrive at the chalet early if you wish to ski the first day and leave your luggage. We can have your ski passes ready and waiting.  We will provide you with an area to change in, but do ask that you are understanding and flexible as we may still have a client already there, you will need to vacate the chalet for the day, as our staff will need to prepare the chalet for your weeks stay.

Do you provide directions to the chalet?
You will find the addresses of all our chalets in the manage me booking area under the documents tab. We ask that you call the resort office when you are in Albertville so that your hosts are aware of your arrival.  


I can’t log in to my booking?
You will need the email address of the party leader or the agent you booked with. Also please make sure the booking reference is correct including letters, numbers and full stops. Still, having problems? Please call 01273 977 677

Do I need a photo for my lift pass?
All ski passes are proximity passes and do not require a photo.

Do I need a visa ?  Passport and Visa Information
If you’re applying for a passport for the first time, you’ll need to attend an interview as part of the new application process. And it’s no longer possible to apply for your passport using the 1 week Fast Track service. For help and advice, see

Visa requirements can change at any time, so it’s important to double check the details for your destination. Make sure you do this within six weeks of your departure date with the relevant Consulate or Embassy. You can also get help at

 Chalet Information

I have dietary requests, what do I do?
Please let us know and we will do our best to cater to your needs.  Please see Our Cuisine page 

Can the chalet hosts change their day off.
We are sorry but this is not possible. 

Are toiletries provided?
You will find a small complimentary selection on arrival, so dependent on use you may wish to take some of your own.

Are hairdryers provided?
There are hairdryers provided in all chalets.

Are towels provided and are they changed during the week?
A guest is provided with a bath and hand towel. Towels are changed mid-week.

What drinks are included?
Tea and coffee is available to you throughout your stay. There is a selection of fruit syrups. We have a choice of four quality wines with your evening meal.

Is childcare included?
Childcare is not included. We welcome children in all our chalets and can provide a cot, highchairs and a selection of toys. We can help with arranging babysitting. There are a lot of options for childcare, crèches and private nannies. Private nannies are allowed in all our chalets.
Look at your child care options in Meribel / La Tania 

What happens on the staff days off?
A continental breakfast will be provided and you can still enjoy afternoon tea. Our representative will see you at the start of your stay to recommend and book a restaurant for your evening meal.  Tuesday evening, Thursday all day and Saturday mornings is when the staff will be off. 

Can you bake a cake for a birthday?
Please make a note in your party details or contact us in the UK office if you are celebrating a Birthday and we can arrange for a cake to be made and balloons for a small charge.


Are there discounts for ski hire?
There are pre-booking discounts for all Alpine Action with the Ski Hire shop we recommend. Book online prior to arrival and get up to 30% off
Get ski hire discounts for Meribel

Do I have to wear a helmet when skiing?
Children should all wear helmets and ski schools will insist. For adults, it is a personal choice and not obligatory in either resort. Most people do wear helmets; you can hire a helmet at any of the shops.

Do you offer ski guiding?
We do not offer Ski Guiding; it is still illegal in France. You can always book a guide with a ski school or for something a little more adventurous, such as off piste then it is recommended you use a guide with the appropriate safety equipment.

Will there be snow?
The Three Valleys is a snow-sure resort. There is an enormous amount of ski areas and choice of runs. The Three Valleys is well known and best at the maintenance of the slopes and clients return year after year for this.  We cannot guarantee the weather. Our staff are happy to advise the great spots they have found on the mountain. They do have 50% coverage of snowmaking in the Three Valleys.

I want to ski off piste …
We do recommend using a guide to get the best of what is to offer, this is for safety as well, there are a number of choice of ski school offering this with the appropriate equipment. Please contact ski schools direct for prices and information. 

When you’re back from your holiday

You will be sad, but you can always book for the next season. 

Lost propertyAlpine Action cannot accept any responsibility for items left in the chalet. If you have left something in the chalet then please send an email to